Refund policy

Return & Refund Policy

At Price Panda, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.

  • You received a different product from the one you ordered.

  • Your order is incomplete or missing an item.

  • The product has a manufacturing defect.

Return requests must be submitted within 7 days of receiving your order.

Products must be unused and returned in their original packaging, along with all accessories, tags, manuals, and other items included with the order.

2. Products That Cannot Be Returned

We generally do not accept returns for:

  • Products that have been used, damaged, or altered by the customer.

  • Products returned without their original packaging.

  • Products damaged due to misuse or improper handling.

  • Items returned after the 7-day return period.

  • Products where the issue is related to normal wear and tear.

Certain products may have additional return restrictions due to their nature.

3. How to Request a Return

To request a return, please contact Price Panda Customer Support within 7 days of receiving your order.

Please provide:

  • Your order number.

  • Your name and contact details.

  • A clear description of the issue.

  • Clear photos or a video showing the damaged, defective, or incorrect product.

Our team will review your request and inform you whether your return or replacement is approved.

4. Replacement

If your return request is approved and the product is found to be damaged, defective, incorrect, or incomplete due to an error on our part, we may offer a replacement at no additional product cost, subject to availability.

If the same product is unavailable, we may offer an alternative solution, including a refund where applicable.

5. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Please allow reasonable processing time for the refund to reach you.

6. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete order caused by Price Panda, we may cover the applicable return shipping cost.

If a return is requested for reasons unrelated to a product defect or our error, return shipping costs may be the customer's responsibility.

7. Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our return procedure, where applicable.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds will be handled after the returned product has been received and inspected and the refund request has been approved.

Our customer support team will provide the available refund options and instructions.

9. Important Note

Customers are advised to record an unboxing video when opening their package, especially for higher-value products. This can help us verify claims regarding damaged, incorrect, or missing items.

Price Panda reserves the right to reject a return or refund request if the product does not meet the conditions outlined in this policy.

10. Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact our customer support team.

Store: Price Panda
Country: Pakistan
Customer Support: Please use the contact information provided on our website.

We are committed to resolving genuine customer issues fairly and providing the best possible shopping experience.