Shipping policy

Shipping Policy

At Price Panda, we are committed to delivering your orders safely and conveniently across Pakistan. Please review the following shipping information before placing your order.

1. Shipping Coverage

We currently deliver orders to customers across Pakistan, subject to courier service availability in the customer's area.

We aim to provide reliable and timely delivery while working with trusted courier and logistics partners.

2. Order Processing

Orders are normally processed within 1–2 working days after confirmation.

For Cash on Delivery (COD) orders, our team may contact you to confirm your order and delivery details before dispatch.

Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Time

After dispatch, orders are generally delivered within 3–5 working days.

Delivery times may vary depending on:

  • Customer's location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Unexpected operational delays

  • Incorrect or incomplete address information

Remote or less accessible areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is confirmed.

From time to time, Price Panda may offer Free Delivery promotions. Such offers may be subject to specific terms and conditions.

5. Order Tracking

Where tracking information is available, customers may receive their tracking details through SMS, WhatsApp, email, or another available communication method.

Tracking availability depends on the courier service used for your order.

6. Delivery Attempts

The courier rider may contact you by phone when arriving at your provided address.

Please ensure that your phone number is active and that someone is available to receive the order.

If the customer cannot be reached or the delivery cannot be completed, the courier may make another delivery attempt or return the parcel to us.

Additional delivery charges may apply in certain situations.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Active phone number

  • Complete delivery address

  • City

  • Relevant address landmarks, where helpful

Price Panda is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Damaged Packages

If your package appears seriously damaged when delivered, please contact Price Panda Customer Support as soon as possible.

We recommend recording an unboxing video when opening your package. This may help us investigate claims involving damaged, incorrect, or missing products.

9. Delayed or Lost Shipments

Although we work with delivery partners to provide reliable shipping, occasional delays may occur due to circumstances beyond our control.

If your order appears significantly delayed or is reported as lost, please contact our customer support team so we can investigate the matter with the relevant courier.

10. Order Cancellation

Orders can generally be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow our Return & Refund Policy, where applicable.

11. Contact Us

If you have questions about your shipment, delivery status, or shipping charges, please contact our customer support team through the contact information provided on our website.

Store Name: Price Panda
Country: Pakistan
Delivery Area: Pakistan
Estimated Delivery: 3–5 working days after dispatch
Order Processing: 1–2 working days